Service Automation and the Robot Age in Business
In-depth interview with Dr. Mary Lacity, a distinguished academic who most recently co-authored Robotic Process Automation and Risk Mitigation: The Definitive Guide and Service Automation: Robots and the Future of Work. Take a look at how these systems are impacting business and what they will mean to the future.
Host: Hal Deane
Produced By: Hal Deane, Sean Gabris, Marc Wanninger, Jerry Strutynski, Chanti Harris-Walker and Curtis Hoffman.
Guest: Dr. Mary Lacity
About Dr. Lacity: Dr. Mary Lacity, a Curator’s distinguished professor at UMSL and Visiting Scholar at MIT CISR. She has held visiting positions at the London School of Economics, Washington University, and Oxford University. She is also a Senior Editor on editorial boards of multiple high profile trade publications on information technology, and most recently co-published “Service Automation: Robots and the Future of Work" along with Leslie P. Willcocks from the London School of Economics.
It is Free