It's time to talk about the actual conversation (finally, after all that prep and soul-searching!). In this podcast, Patty walks us through how to keep your thoughts straight and get the best results during a high-stakes conversation.
Resources mentioned:
Center for Leadership Excellence Classes: http://leadershipexcellence.virginia.edu/classes
A summary of Crucial Conversations Concepts from the book: http://www.wikisummaries.org/wiki/Crucial_Conversations:_Tools_for_Talking_When_Stakes_are_High
Get the book: https://www.amazon.com/Crucial-Conversations-Tools-Talking-Stakes-ebook/dp/B000OV1BNA
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