Business:Management & Marketing
How to measure training ROI w/ Fredrik Schuller
Fredrick Schuller, a senior vice president at BTS, talks about how to measure training ROI.
* Smile sheets and post-training surveys are not enough to truly measure ROI.
* Training ROI should reflect not merely that participants learned new things but that those things had a measureable impact on their day-to-day performance.
* Designing training around desired business outcomes make it easier to measure the impact of training.
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