71. How Non-IT Clients Respond To Visual Workflow Tools
Starring: Brennen McLean and Rashid Golchin.
Abstract: Small and mid-sized businesses often don't know where to start when tackling business process optimisation and automation. We deliberate on how to get started with mapping out, optimising and automating business processes. All this needs a breakdown of silo thinking within the business, but also the inclusion of specialist knowledge that no business of that size can be expected to have in-house or easily develop. The discussion therefore naturally flows to the topic on how to engage with external consultants on a short and longer-term basis to optimise the outcomes whilst keeping expenses in check.
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