Episode 173 - Cracking the Code to Customer Devotion — With Shawn Moon
Today, Matt welcomes Executive VP of Global Sales and Delivery at FranklinCovey, Shawn Moon to the show!
In this episode, Matt steps outside of the finance industry to get Shawn’s fresh, new take on how to cultivate fierce loyalty in your customers. As it turns out, it all starts with your employees — 70% of your customers are influenced by your frontline employees! Today, you will learn how to help your employees strengthen their sense of empathy, responsibility, and generosity.
In this episode, you will learn:
Tune in and learn how to influence your frontline employees and build customer loyalty!
Brought to you by: Iris.xyz
It is Free