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The Michelli Experience

Business

More Episodes

Trusting Your People and Superpowering Your Customer Experience
2019-08-22 41
Legendary Brand: What’s Your Story?
2019-08-15 78
Cutting-edge Service Technology Blended with a Human Service Culture
2019-08-08 93
Soaring Through Future-Focused | Optimal Customer Visioning
2019-08-01 95
The Agility of Ownership – Lessons from South African Entrepreneurs
2019-07-24 98
Customer Experience Lessons from Informal Townships [South Africa Part 2 of 3]
2019-07-18 94
Customer Experience Lessons from the African Bush
2019-07-11 110
Extending Kindness for Generations to Come
2019-07-04 102
It’s Alphabet Soup Time | Drive EQ to Improve CX & ROE
2019-06-20 101
Not All Customer Moments Are Created Equal | Building Memories When It Matters Most
2019-06-06 162
Long ago in a galaxy far, far away... | Small-Town Lessons on Relationship and Business Reputation
2019-05-23 157
The Bar is High – Are you Letting your Products and Technology Down?
2019-05-16 130
When the Customer Experience Goes Awry [Differentiation Through Service Recovery]
2019-05-09 139
For the Love of Mike (and all the others you serve) – Close the Loop!
2019-05-02 150
Rolling through the Highs and Lows | Where will your Customers Land?
2019-04-25 144
5 Things Not To Do in Your Journey to Customer Experience Excellence
2019-04-18 124
Your Customer Journey Map is Probably Not Enough
2019-04-11 141
No Collusion, No Obstruction, No Hoax – Just Vital Info on How to Write a Compelling Story Hook
2019-03-28 172
Sharing your brand stories differently
2019-03-21 183

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