How Operations Should Use KPIs - Will Collins from Drift a Podcast
Have you ever wanted to hear a high-velocity CEO and an Operations Executive talk about the what, why, and how of business KPI's? Here's your chance.
Will Collins and host Mike Volpe dig into sources of truth, platforms, automation vs. manual processes, and more. What is an ETL? How does it work? Why do you reformat data, how should you display it? Beyond the nuts and bolts - why choose one solution over another? How should your business develop operations?
Will Collins is the VP of Operations at Drift. He is working on building a centralized team in charge of revenue operations (think Sales Ops, Marketing Ops, CS Ops), analytics (think Looker, Data Studio), and data infrastructure (think Airflow, Snowflake). Prior to Drift, Will worked in venture capital at North Bridge and investment banking at Lazard. Outside of the office, Will is a passionate golfer and gadget tinkerer."
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