Customer Experience - Communication throughout Covid 19
Shep Hyken, a renowned Customer Experience Expert joins Amir Reiter, host of the Cloud9 Podcast.
Customer Experience is different in crisis, both good and bad interactions are magnified. Getting the right blend of human and technology interaction is more important now than ever. We’re also witnessing an acceleration in video technology. When this is over many are wondering where the new equilibrium will reset.
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