EP 53 - Are Employees The New Customers?
Staff are arguably the most expensive “line item” on most companies’ budget sheet. Yet, the lion’s share of effort, resource and creativity is spent on our customers, and far less is given towards creating a truly effective employee experience. That’s what today’s podcast episode is all about, as David and Mark question why we aren’t more focused on our biggest asset. From why “HR” is often tactical, reactive and responsive and not considered at a Leadership level, to why top-down announcements in real-time aren’t the only way to share information. Suggesting that companies who apply the same approach that revolutionised customer success in recent years, to changing employee engagement, could be the ones who win.
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