The Tone-Deaf Response: Why People Would Rather Talk to Their Dog
Poor listening skills are rampant in independent and assisted living as well as memory care; creating occupancy gaps that should not exist. Failure to ask the right questions, listen, and properly advise is costing far more than you think.
In Chapter Five of "You're Not Listening" by Kate Murphy, our own Traci Bild breaks down her takeaways. Listen in & enjoy!
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