Hospitality in the COVID Era w/ Caroline & Matthew of Grand Traverse Resort & Spa
Recorded on-location at the Grand Traverse Resort & Spa in Northern Michigan, Liz & Vince sat down with Caroline Rizzo, Public Relations Manager, and Matthew Bryant, General Manager to discuss the unique challenges facing the hospitality industry during a pandemic. Offering a unique perspective, Caroline and Matthew walk us through the last 9 months of leading a team and maintaining a successful business during unprecedented times. Fortunately, difficulty often lends way to opportunity, and the world-class Grand Traverse Resort & Spa has found a myriad of ways to adapt and thrive, all while ensuring true safety to their guests and their 500+ employees.
This episode is brought to you by Grand Traverse Resort & Spa.
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