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The Michelli Experience

Business

More Episodes

It’s Alphabet Soup Time | Drive EQ to Improve CX & ROE
2019-06-20 15
Not All Customer Moments Are Created Equal | Building Memories When It Matters Most
2019-06-06 122
Long ago in a galaxy far, far away... | Small-Town Lessons on Relationship and Business Reputation
2019-05-23 121
The Bar is High – Are you Letting your Products and Technology Down?
2019-05-16 102
When the Customer Experience Goes Awry [Differentiation Through Service Recovery]
2019-05-09 109
For the Love of Mike (and all the others you serve) – Close the Loop!
2019-05-02 121
Rolling through the Highs and Lows | Where will your Customers Land?
2019-04-25 117
5 Things Not To Do in Your Journey to Customer Experience Excellence
2019-04-18 111
Your Customer Journey Map is Probably Not Enough
2019-04-11 120
No Collusion, No Obstruction, No Hoax – Just Vital Info on How to Write a Compelling Story Hook
2019-03-28 152
Sharing your brand stories differently
2019-03-21 163
Do not Forget to Sprinkle Emotion on Top of Branded Storytelling
2019-03-14 134
Say Yes to a Dress | Developing Characters in Branded Storytelling
2019-03-07 158
It Takes a Brand to Deliver a Branded Customer Experience – What are they saying about you?
2019-02-28 146
Customer Experience Wisdom from a 96-year-old Business Legend
2019-02-21 149
5 Million Reasons to Deliver Effective Visual Storytelling Across the Branded Customer Experience
2019-02-07 178
Old Things That Endure: Testing and Learning for Customer Experience Excellence
2019-01-31 137
How to drive your brand voice through your customer experience
2019-01-24 160
A Blast from the Past: The 3 Ps of Customer Experience Excellence
2019-01-17 142
How Did You Do That? | Making Magic for Customers in 2019
2019-01-10 162

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