The New North Star: Outcomes - Mathew Sweezey & Dave Duke - Hard Corps Marketing Show #235
How do we define customer success? Is it through the experiences our clients have or by the outcomes they receive?
Host of the 5x award winning podcast The Electronic Propaganda Society, Director of Market Strategy at Salesforce, Mathew Sweezey, alongside, Customer Experience Thought Leader, Host of The Revenue Revolutionaries podcast, Co-Founder & Chief Community Officer at MetaCX, Dave Duke negate the mindset of customer experience as the quintessential element for customer success.
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