Human in Health and Care - Episode 4 - Human Centred Design of Safe Work Procedures

Welcome to Episode 4 of the Human Factors in Health and Care Podcast. In this episode, the hosts explore why work procedures—policies, SOPs, pathways, checklists and all other cognitive aids—so often fall short in practice, and how a human‑centred design approach can make them more usable, more realistic, and safer.

Drawing on real examples and evidence, the discussion examines the gap between work as imagined and work as done, the importance of co‑design, and why involving the right people at the right time is essential for procedures that genuinely support safe, efficient work.