I can only imagine what you’re thinking! What on earth do dentistry, and piercing have to with each other, never mind to do with lean or continuous improvement? But when I think about it, there are a lot of parallels between a dentist’s office and a piercing parlor. Each is usually a small business, each has important health and sanitation requirements, and each, frankly carries an element of fear, or at least concern for some customers. And yet, there’s an opportunity to turn that fearful expectation around and create one that results in delighted customers and patients, and drives continuous improvement.
My guests today are Stephanie Hill and Karyn Ross who have great stories to share!
Ep 123 You Can’t Do Lean Here: Pharma Marketing Edition with Tirrell Payton
Ep 122 The Stories We Tell with Aurora Winter
Ep 121 Continuously Improving Persuasion with Carlos Alvarenga
Ep 120 Communication as a Lean Process with Geoff Weinstein
Ep 119 Continuously Improving Trust on Your Team with George Dom
Ep 118 Iterating Your Way to Great Leadership with Brian Walch
Ep 117Continuously Improving Leadership with DEI with Kevin Wayne Johnson
Ep 116 The Courage to Deliver Transformation
Ep 115 Learning from Mistakes with Mark Graban
Ep 114 Design for Six Sigma with Kris Stokes
Ep 113 The Qualities of a Lean Leader with Kathy Hadizadeh
Ep 112 Continuous Improvement and Your Legacy with Jann Freed
Ep 111 Drawing Your Way to Continuous Improvement with Ashton Rodenhiser
Ep 110 Contiuously Improving the Feedback Cycle with Carole Stizza
Ep 109 Continuous Improvement and Your Core Values with Andrea Johnson
Ep 108 Rapid Growth and the Power of Lean with Catherine Chabiron
Ep 107 Continuously Improving Your Conversations with Clients with Robert Indries
Ep 106 Continuously Improving Your Connection to Yourself with Katarina Polonska
Ep 105 Continuously Improving Elections with Kerry L. Bass
Ep 104 Continuous Improvement and Spanning Leadership with Wanda Wallace
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