How to make your reception first class

With the possibility that each potential patient is worth up to £3,000, it’s vital that your reception team are confident converting enquiries into patients. Ashley shares his top tips to ensure this always happens and to make your reception team really stand out from the crowd.

What you’ll hear:

• Common mistakes practice reception teams often make
• The four-step approach to being world class on the phone
• The three questions that team members handling enquiries should ask

Who should listen:

• Business owners, dentists and practice managers who want to convert more enquiries into patients
• Team members who work on reception
• Everyone who answers the phone in practice.