Episode 39: The Evolving Chromatographer: How Agilent is Designing for Today’s Lab Users (Separation Science Collaboration)

Join us as we sit down with Jim Gearing, Associate Vice President of Marketing for Agilent's Gas Phase Division, to explore how the world of chromatography is changing and how intelligent instrument design is meeting users where they are.This interview was conducted in collaboration with Separation Science, the premier online learning platform for analytical scientists, providing expert content on chromatography, mass spectrometry, sample preparation, and related laboratory techniques.In this episode, Jim shares insights from 34 years at Hewlett Packard/Agilent—including 22 years in R&D—on three critical shifts reshaping analytical labs:🔬 Changing Demographics of Users- How the lab workforce is evolving: fewer experienced analysts, higher turnover, less formal training- Why modern users expect instruments to work like the consumer tech in their hands (iPhones, tablets, apps)- Real-world stories from labs operating with skeleton crews—managing entire instrument rooms with 1–2 people🎯 User-Input-Guided Design- How Agilent collects feedback from day one: customer site visits, service teams, quality data, and early-stage prototyping- The evolution from paper flipcharts (1990s) to rapid software prototyping and eye-tracking today- Concrete examples of pain points that drove major design changes (easy maintenance, remote data access, intelligent diagnostics)🤖 Intelligent Instrument Systems- What "intelligent" really means: features that remove workload and mental effort while delivering high-confidence results- Built-in capabilities like peak evaluation, retention time locking, and maintenance wizards that prevent errors before they happen- How smart instruments operate independently—**they don't require internet connectivity** (addressing a key misconception)- Why distributed intelligence (in the instrument, software, and enterprise services) gives labs flexibilityPlus:- Advice for lab directors building long-term instrumentation strategies (goals, users, solutions)- Jim's magic wand fix: eliminating time spent on non-value-added data processing- Why analytical instrumentation matters beyond the lab—safer food, cleaner water, better pharmaceuticalsPerfect for:- Early-career chromatographers and analytical chemists- Lab managers and directors evaluating instrumentation strategy- Anyone curious about how intelligent systems are reshaping laboratory workflowsGC-MS, chromatography, intelligent instruments, lab automation, user experience, analytical chemistry, Agilent, instrument design, laboratory instrumentation, workflow optimization, data processing, lab management, training and onboarding