Improving Customer and Agent Experience in the New Normal

Jeanette Hunter of Jabra discusses ways of improving Customer and Agent Experience in the New Normal.

In our conversation with Jeanette we examine the emerging trends within the contact centre environment post pandemic, looking at how technology can help support new ways of working for contact centre agents and how you can use data and analytics to manage KPI and coaching delivery seamlessly regardless of where your agents choose to work.

This Podcast was made possible by our sponsor Jabra.