S3|E5 Tales from the Desk: Tips from Real Desk Adjusters

Hosts Murphy and Kelsey go behind the scenes at CNC’s desk department to bring you firsthand insights from four experienced desk adjusters. Join Tammy Reed, Mary Berry, Cassandra Daniels, and Kelly Hensley as they share how they broke into property and flood desk adjusting, what a typical day looks like, common file‐processing pitfalls, and the communication hacks that keep field and desk teams in sync. Whether you’re just starting out or looking to sharpen your desk skills, you’ll leave this episode armed with actionable tips to level up your claims game.

12:15 – A Day in the Life Discover what a typical workday looks like at the desk: from triage calls and file reviews to coordinating with field adjusters.

17:30 – Common Challenges and File Pitfalls Learn the top three mistakes that slow down claims and how you can catch them before they become problems.

23:45 – Advice for New Adjusters Our panel shares their best “desk hacks”—from time management tricks to documentation dos and don’ts that will make your reviewer’s life easier.

29:10 – Field vs. Desk Communication Why clear, consistent communication is non-negotiable—and the tools and strategies our guests rely on to stay aligned with field teams.

33:40 – What They Love and What Tests Their Patience Personal reflections on the most rewarding—and most challenging—aspects of desk work.

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