BONUS SEASON: Leading Human-Centered Change - Your HEART Check

While new data suggests 58% of changes fail, organizations using human-centered methods achieve 93% success rates. What's the difference? This final episode reveals how the HEART framework helps teams thrive through today's supercycle of change by helping people feel 'safe enough' to embrace not having all the answers, self-organize around actions they care enough to own, and measure success by growing their capabilities to navigate uncertainty together. We bring together all five HEART factors into one simple practice you can do anywhere, anytime.

 

02:00 Michelle shares how she talks with leaders about the supercycle of change they are currently experiencing and the emotional and social impact it is having on their people.

06:35 Michelle explains how she helps leaders understand how to prioritize a more human-centered approach to change.

13.25 Michelle outlines why and how she gets leaders to embrace "I don't know" when it comes to navigating complex changes.

16:25 Michelle shares why and how she helps leaders to understand the power of self-organization when it comes to navigating change.

20:27 Michelle explains why and how she encourages leaders to accept that their most important goal is growing their people's capabilities to navigate complex change together, rather than making change stick.

27:15 Michelle shares how she helps leaders use the five HEART factors to practically support a human-centered approach to change.

32.19 Michelle summarizes how we can break down human-centered change in a way leaders can understand and action.

33.54 Michelle walks through the HEART Check tool to help you choose how you will navigate change.

43:52 Michelle shares her final post-it note takeaway for leading human-centered change.