Remarkable Results Radio Podcast
Leisure:Automotive
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.
Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/
Check out their podcast here: https://autorepairmarketing.captivate.fm/
If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermind
In this podcast episode, Chris Cotton from Auto Fix Auto Shop Coaching addresses the negative impact of phone trees on customer service in auto repair shops. He emphasizes the importance of the human touch and shares his frustration with complex phone systems that deter customers. Chris offers practical advice for revamping phone systems, such as auditing current setups, matching staffing to call volume, and soliciting customer feedback. He advocates for a balance between technology and personal interaction, stressing that each call is an opportunity to showcase excellent service and stand out from competitors. Chris concludes by inviting listeners to contribute to the conversation on maintaining a personal touch in customer service.
Connect with Chris:
chris@autofixsos.com
Phone: 940.400.1008
www.autoshopcoaching.com
Facebook: https://www.facebook.com/
AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae
#autofixautoshopcoaching #autofixbeautofixing #autoshopprofits #autoshopprofit #autoshopprofitsfirst #autoshopleadership #autoshopmanagement #autorepairshopcoaching #autorepairshopconsulting #autorepairshoptraining #autorepairshop #autorepair #serviceadvisor #serviceadvisorefficiency #autorepairshopmarketing #theweeklyblitz #autofix #shopmarketingpros #autofixautoshopcoachingbook
A Meeting Of The Marketing Minds [E100] - The Auto Repair Marketing Podcast
The Sport of Auto Repair with Chris Jones - Diagnosing the Aftermarket A to Z
The Impact of Internal Training [RR 954]
Unlocking Greatness: The Ray Lewis Mentality - Are You Pissed Off for Greatness [164] - Chris Cotton Weekly Blitz
The Commitment Principle: How to Build Trust and Drive Sales in the Auto Repair Industry [RR 953]
How To Calculate Your Break Even Point [E117] - Business By The Numbers
Today’s Auto Parts Quality and Supply Chain Complexities [THA 379]
How Does Pornography Impact Individuals and Relationships? [E133] - Diagnosing the Aftermarket A to Z
I Got 99 Problems But Marketing Ain't One [E099] - The Auto Repair Marketing Podcast
The Mustang Man – Giuliano Zuccato – Re-Release
Campfires & Carols: Building Culture Beyond the Shop with Coach Al & Kevin [163] - Chris Cotton Weekly Blitz
Stay Out of the Rabbit Hole [RR 951]
Interest Rates and Market Update [E116] - Business By The Numbers
How To: Identify, Accept, and Overcome Dyslexia in Your Workplace [THA 378]
How To: Talk to Kids About Careers in Automotive [E132] - Diagnosing the Aftermarket A to Z
Surefire Ways To Get Your Google Business Profile Suspended [098] - The Auto Repair Marketing Podcast
How To Offer The Best Customer Support Without A Quality Team: Spoiler Alert, You Can’t! [RR 950]
Attract, Develop, and Retain Top Automotive Talent [CC 113]
The Diagnostic Difference – Life of a Mobile Technician: Freedom and Flexibility [RR 949]
Create your
podcast in
minutes
It is Free
The Rag Company Podcast
The Big Three by Donut Media
The Carmudgeon Show
THIS CAR POD! with Doug DeMuro & Friends!
Car Stories with Sung Kang and Emelia Hartford