Revisiting: Microsoft 365’s tech debt leads to poor user experience

This episode of Tradeoffs is a big one.

Hiten Shah, co-founder of FYI and Product Habits, and ProfitWell's Patrick Campbell are tearing down the two biggest players in office productivity software: G Suite and Microsoft Office 365. With 36 years of experience and more than 180 million active monthly users, Office 365 dominated the market for more than 20 years. Going up against the only major player in the market must have seemed like a formidable task when G Suite came on the scene in 2006, but its native cloud platform is now Office 365’s major competitor.

This is a ProfitWell Recur production—the first media network dedicated entirely to the SaaS and subscription space.