655: Somewhere Between SOS and Success

In this episode of Command Control Power, Sam and Joe discuss their recent experiences managing client tech issues, including dealing with email outages linked to service cancellations and signature management services. They highlight the significance of understanding backend configurations and making informed decisions to enhance client service. The conversation also touches on the nuances of email signature management, the importance of staying visible to clients without overwhelming them, and venting frustrations with Apple product cases. Engaging anecdotes and practical advice underscore the challenges and rewards of providing high-quality tech support.

 

00:00 Introduction and Catching Up

00:31 Verizon Outage Discussion

02:02 Software Updates and Challenges

12:35 Client Management Strategies

20:35 Windows to Mac Switchers

30:53 A Longtime Client's Charging Issue

31:44 The Mystery of the MagSafe Tape

33:12 Visible Wear on Apple Products

34:25 Frustrations with Apple Cases

41:06 Switching Email Platforms and Issues

44:42 Email Signature Management Challenges

55:43 Conclusion and Patreon Support