The Customer Complaints Scam

Have you ever been desperately trying to contact a company to complain about shoddy service? Or needed to cut through the automated responses and speak to a human who can help? Most of us have - and the criminals have latched onto it.

Scam Secrets takes a journey into the world of customer service scams. Criminals pose on social media as respected brands, going out of their way to help. They'll even offer a refund - but the money only goes in one direction. Shari, Lis and Alex grab their red flags and hear from a listener whose attempts to complain about a parcel delivery led her right into the grip of criminals. They hear about the vast scale of this type of scam - researchers found 350,000 fake accounts impersonating 2,600 brands - and discuss the best ways to avoid getting scammed while you're trying to complain.

PRESENTER: SHARI VAHL

PRODUCER: TOM MOSELEY