Couch Convos: Evaluating the Taylor Swift Ticketmaster Meltdown

In this episode of Couch Convos: Biz and Tech Talks, our automation experts discuss what went wrong with Taylor Swift’s latest concert ticket sales.

In November 2022, tickets for Taylor Swift’s latest concert tour went on sale on Ticketmaster.

Huge demand swamped the website during the “pre-sales” period, crashing it and resulting in considerable outcry about customer service, a near-monopolistic business, and other concerns. We are only now seeing how many lawsuits people are filing.

In this podcast, we dive into this situation from a technical point of view. What if your organization manages a website that faces substantial demand? It’s not only concert tickets that can drive that kind of demand. What about the widespread use of bots, which is one point of contention regarding the topic?

Join us for more discussion about the intricate dance between policy and technology in managing high-volume websites!

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Centric Consulting · Biz and Tech Talks 51: Taylor Swift Ticketmaster Debacle