Module 12 Balanced Scorecard and Other Performance Measures

This episode explains performance measurement systems, focusing on the importance of aligning individual and organizational goals. It details various performance measures, including ROI, residual income, and economic value added, and their applications. We also thoroughly discuss the balanced scorecard, a framework for evaluating performance across financial and nonfinancial dimensions. Finally, we highlight ethical considerations in performance measurement and the importance of using both quantitative and qualitative factors.