Episode 36: Smart Habits for Building Lasting Relationships with Your Clients with Amanda Calvin

In today’s episode, we’ll talk about something that, as freelancers, we all aspire to achieve: building lasting relationships with our clients and leveraging those relationships to build our referral networks.

To discuss this topic, we invited a special guest to join us. She’s not a translator or an interpreter, but she works in a creative field, and we think it’s extremely valuable to look outside our profession and see what other freelancers are doing so we can learn from their approach.

We’re excited to welcome Amanda Calvin, an experienced graphic designer and business owner.

We have experienced Amanda’s work firsthand (she designed our podcast logo for us!) and have been impressed with her thorough and positive approach.

We know you'll learn some great tips from Amanda that will help you create positive experiences for clients so they’re eager to come back and refer other translation and interpreting clients to you!

Here’s what we talked about:

• • What services Amanda offers, what kind of clients she works with, and what her typical workday looks like

• How she started her freelance business and how her career has evolved

• What her client onboarding process looks like and how she builds her clients’ trust in her expertise and the solutions she offers

• What she does to understand her clients’ needs and priorities and how she creates an ongoing dialogue with them

• How she set up her project delivery process and what she does to invite clients to share feedback on their experience working with her

• How she expands her client network through referrals

• How she protects her boundaries between work and personal life

• What smart habits have been crucial in her career

Resources we mentioned in this episode:

• • Amanda’s website: A.Calvin Design and her design services for translators and interpreters

• Connect with Amanda Calvin on Twitter and LinkedIn

• Motion graphics developed for American Translators Association in honor of International Translation Day in 2019 and 2020

• ODISTAR Desktop Vacuum Cleaner

• The Secret Rooms: A True Story of a Haunted Castle, a Plotting Duchess, and a Family Secret by Catherine Bailey

• Join our email list to receive Amanda’s e-book called “Designing for Your Business (A Guide for Non-Designers)”

For a full list of resources, visit the show notes page for this episode: https://smarthabitsfortranslators.com/podcast-episodes/36