Spilling the Tea on HR Tech - What 28 years of HR Tech research reveals about the shift from siloed systems to workforce technology.

In this episode of Spilling the Tea on HR Tech, Susan Richards, Teri Zipper, and Cliff Stevenson,  discuss how HR technology is shifting from functional systems to workforce tech that connects HR, IT, and finance. The conversation covers what's driving AI adoption beyond the hype, why learning platform vendors were notably absent from the show floor, and how companies are struggling to move from having AI tools to actually getting people to use them. 

They also explore the gap between executive expectations and organizational readiness, sharing examples from their research about what works when employees interact with technology.

Key points covered include:

↪️ The biggest challenge with AI isn't the technology itself but change management and getting people past fear to adoption. Organizations report having the tech but struggle with helping employees see AI as a work partner rather than just another tool to learn.

↪️ HR technology is blending into workforce tech as vendors like Rippling combine HR and IT while HiBob acquired Mosaic to add finance capabilities. This reflects a shift away from siloed functions toward cross-functional teams focused on business outcomes.

↪️The research shows a disconnect between where organizations say they're investing (learning platforms ranked high for spending) and who showed up at the conference (major learning vendors were absent). Meanwhile, newer players like Rippling and HiBob expanded their presence significantly.

↪️ Companies using AI to write job descriptions while forbidding candidates from using AI on resumes highlights the confusion around AI adoption. The most successful implementations focus on specific use cases like anomaly detection and workflow improvements rather than wholesale process changes.

Don’t miss this exciting thought leader conversation! Follow the hosts and companies mentioned below:

Sapient Insights Group

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Teri Zipper

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Cliff Stevenson

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Susan Richards

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