A.I. Service Desks - Muddu Sudhakar, Aisera

Muddu Sudhakar is the CEO of Aisera, the world’s first solution to use Conversational AI and Conversational RPA to transform the Service Desk in the Enterprise.

We discuss how enterprises are using Aisera’s A.I. to automate and auto-resolve service desk requests from both employees and customers. Muddu predicts that service desk tools like Zoom, Microsoft Teams, Slack, and knowledge bases will disappear over the coming years, to be replaced by self-service tools powered by A.I.

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