150 - The Mirror Moment: Kill the Excuse Contagion & Become an Expert Problem Solver (Part 1)

2026-02-10

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If your service business isn’t where you want it to be—more profit, better crews, fewer fires, real growth—this episode forces the most important question: why, exactly, are you still stuck? Not the polished answer. Not the supply-house answer. The honest one.In Part 1 of the Expert Problem Solver series, Jeremy Hanson breaks down the excuse contagion—how “reasonable” explanations like “I can’t find good help,” “the economy is terrible,” “I don’t have the capital,” “my market is too competitive,” and “I...

If your service business isn’t where you want it to be—more profit, better crews, fewer fires, real growth—this episode forces the most important question: why, exactly, are you still stuck? Not the polished answer. Not the supply-house answer. The honest one.

In Part 1 of the Expert Problem Solver series, Jeremy Hanson breaks down the excuse contagion—how “reasonable” explanations like “I can’t find good help,” “the economy is terrible,” “I don’t have the capital,” “my market is too competitive,” and “I’m waiting for the right time” become a cultural virus in the trades. These narratives often contain partial truth… and that’s why they’re so dangerous. They quietly remove your agency.

You’ll learn why smart business owners rationalize failure better than anyone, how industry groupthink makes excuses feel like “common sense,” and why the question isn’t whether your explanation sounds true—but whether it’s useful. Jeremy confronts the most common contractor myths head-on, including the “good help” fallacy, the waiting-for-timing trap, and the perfectionism alibi that keeps owners planning forever while competitors pass them.

This episode is the Mirror Moment: the line between owners who stay stuck and owners who get results. Not motivation. Not fluff. Ownership, diagnosis, and operational maturity—the foundations of building a business where good people stay, customers return, and growth becomes repeatable.

You’ll also get a practical assignment to end the episode: identify your top three excuses, then write the three actions you’d take if those excuses were no longer allowed.

Next episode (Part 2): Root Cause Diagnosis—why most fixes fail, why problems repeat, and how expert problem solvers cure systems instead of reacting to symptoms.

Primary keywords

expert problem solver

service business coaching

contractor mindset

business excuses

ownership mindset

leadership in trades

scaling a service business

blue collar business growth

operational systems for contractors

hiring and retention for service companies

Secondary keywords