The Six Five with Patrick Moorhead and Daniel Newman
News:Tech News
On this episode of "In the Booth" from Enterprise Connect 2024, The Futurum Group’s Craig Durr talks with Ryan Nichols, Chief Product Officer for Service Cloud at Salesforce, and Randy Hand, Head of Solution Architecture at AWS, about the transformative role of AI in customer service and the strategic partnership between Salesforce and AWS that enhances contact center solutions.
Their discussion covers:
The impact of Generative AI on customer service strategies and its potential to revolutionize contact center efficiency and customer satisfaction.
The collaboration between Salesforce and AWS, highlighting how their integrated solutions leverage AI and cloud technologies to innovate contact center operations.
Salesforce's Service Cloud Voice and how it utilizes AI and CRM data to provide a unified and personalized customer service experience across various channels.
Future innovations from Salesforce in the contact center space, focusing on AI and data-driven solutions to enhance customer interactions and operational effectiveness.
Ep 216: Special Guest, Intel & Qualcomm & Huawei, Arm, GlobalFoundries, Apple, ServiceNow, Solidigm
Securing the Next Frontier of AI Innovation - Six Five On the Road
Infoblox’s Chief Product Officer Offers His Vision of the Future - Six Five in the Booth
Threat Intelligence - 24/7 at Infoblox with Dr. Renée Burton - Six Five in the Booth
Index Engines: Ensuring the Integrity and Recoverability of Data - Six Five On the Road
Security Above All Else - Six Five on the Road
Securing and Governing AI with Microsoft Security - Six Five on the Road
Ep. 215: We are Live! Talking AMD, Amazon, Qualcomm, Apple, Lattice, Commvault
Ep. 214: We are Live! Talking Google, Microsoft, ServiceNow, SAP, Meta, Intel
Ep. 213: We are Live! Talking Apple, AMD, Samsung & Micron, Adobe, Samsung & Apple, Arm
Why Customers Choose Google Cloud for Generative AI - Six Five On the Road
Google's Workload Optimized Infrastructure at Next '24 - Six Five On the Road
Trusted Data: The Difference Maker - Six Five - On the Road with Cloudera
An Inside Look at Intel Enterprise AI from Vision 2024 - Six Five On the Road
Ep. 212: We are Live! Talking Intel, Google, Apple, TSMC, Marvell, U.S. Inflation Data
How Adobe is Meeting the Content Needs of the Modern Enterprise - The Six Five In the Booth
State of AI Adoption with Dell Technologies - Six Five - On the Road
Dell AI Factory with NVIDIA from GTC - Six Five - On the Road
Cloudera’s Enterprise AI Ecosystem - Six Five - On the Road
Looking Forward to LeadershIP with Kirti Gupta - The Six Five
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