People First, Tools Second with James Gilchrist

Most training fails not because the storyboard is weak, but because the learning lands in an environment full of competing priorities and fuzzy signals. That’s the tough-love truth James Gilchrist brings to our mic as we unpack how people-first design—and authentic leadership—turns content into real performance. James’s winding path from actor and musician to L&D leader sharpened skills we often overlook: presence, narrative, and connection. Those talents power the “lightbulb moments” when knowledge becomes action, and they shape the way he builds programs that remove roadblocks and align teams.

If the phrase people first, tools second resonates with you, this conversation will give you the language, tactics, and confidence to design for impact and lead with clarity. Enjoy the episode, and if it sparks ideas, share it with a colleague—and leave a review so others can find us. Want more? Connect with James on LinkedIn and tell us your biggest blocker to removing obstacles for your team.

📢 Call-to-Action: I’d love to continue this conversation with you. You can connect with me directly on my personal LinkedIn profile here: James’ LinkedIn Page, where I share ideas on leadership, learning, and authenticity in the workplace. You can also follow my Lighthouse L&D Consulting LinkedIn page for updates, resources, and insights from my consulting work. 

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