Words That Win Guests. Systems That Keep Teams with Zana Devine

If your team is guessing instead of executing, this episode is your tune-up. Zana Devine grew up inside hotels and restaurants, then spent years building cultures where standards stick, onboarding is consistent, and language turns conflict into loyalty. We break down fundamentals that actually move numbers: one way of doing things, training that equips people to win, and respectful scripts for tough moments. For independent restaurant operators who need operational clarity, this is a playbook you can run tomorrow. 

 

Connect with Zana Devine

Youtube: https://www.youtube.com/@zanadevinehospitality

Instagram: https://www.instagram.com/zanahospitality/

LinkedIn: https://www.linkedin.com/in/zdh-rnr/
Book: "Build to Serve, Train to Lead" on Amazon

Connect with Simon
Email: simon@culinarymechanic.com
Book a Call: https://calendly.com/culinarymechanic/discovery
Website: https://www.culinarymechanic.com