Customer-Led Growth | The Power of Listening & Responding to Your Customers

Are you ready to hear how a sales manager became a customer experience champion?

Ed Micklewright shares his journey from sales at Cyber Till to becoming their Chief Customer Officer. Learn how he:

• Identified and fixed friction points in the customer service process.
• Championed a customer-led approach that drove growth.
• Created a culture of empathy that improved the bottom line.
• Built customer forums and executive sponsor programs for key clients.
• Navigated challenges like product migrations and COVID-19.
• Discovered the importance of change management and empowering people.