#174 Interview with Robin Smith on the 2025 Catalyst Index Report

Are you tracking the right metrics in your dental practice? In this episode, Dayna Johnson and Robin Smith, Solutions Consultant at Henry Schein One, dive into the 2025 Catalyst Index Report and uncover how understanding your numbers can transform your practice. Discover why patient retention and case acceptance are the most critical drivers of success, and what top-performing practices are doing differently. Learn proven strategies to strengthen patient relationships, improve treatment acceptance, and empower your team with actionable data. With 19 years of hands-on dental experience as a dental assistant, hygienist, front office team member, and technology specialist, Robin brings unique insights into the challenges and opportunities facing today’s dental teams. 👉 Download your copy of the 2025 Catalyst Index Report here: http://bit.ly/45Uhxkc 🔑 What You’ll Learn in This Episode Why practice metrics are essential for growth and profitability The #1 factor in patient retention and how to improve it How communication and trust drive case acceptance Real-world benchmarks from the 2025 Catalyst Index Report Ways to use data and tools like Jarvis to streamline processes The importance of teamwork and celebrating small wins ⏱ Chapters 00:00 Introduction to Practice Metrics 02:12 Exploring the Catalyst Index Report 04:43 The Importance of Patient Retention 10:35 Strategies for Improving Patient Retention 14:50 Understanding Case Acceptance Rates 18:57 Enhancing Case Acceptance Through Communication 24:26 Building Relationships for Better Outcomes 28:22 Conclusion and Key Takeaways