How do I handle negative feedback in my community? With Lindsay Rothfeld, Head of Community at Kira Learning

2025-07-22

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In this episode, we’re hearing from Stuck in Community Time Out. Our letter deals with a community builder who presented some negative feedback, along with ideas for improvement in someone else's community, but was shut down by the founder.To better help Stuck in Community Time Out, I invited Lindsay Rothfeld as my guest expert. From scaling ambassador programs and live events to launching community platforms and lifecycle campaigns, Lindsay has spent the last 10 years building spaces where users feel connected, empowered, and excited to c...

To better help Stuck in Community Time Out, I invited Lindsay Rothfeld as my guest expert. From scaling ambassador programs and live events to launching community platforms and lifecycle campaigns, Lindsay has spent the last 10 years building spaces where users feel connected, empowered, and excited to contribute.

So, tune in for valuable tools and tips for approaching challenging feedback in your community with empathy, transparency, curiosity, and kindness.

In this episode:

(03:48) The communitea: Stuck in Community Time Out’s letter

(05:54) One of Lindsay's own experiences handling negative feedback in her community

(10:22) Leading versus moderating and the real enemy of positivity

(12:30) Valuable practices and tools to help you respond and not react to feedback

(20:34) Reframe what challenging feedback means to you

(23:11) To remove or not remove posts, and how to go about it with transparency

(27:05) Having an entrepreneurial mindset can get in the way of your community

(30:36) How to masterfully approach those sharing negative feedback

(33:57) Ways removing posts can backfire

(36:30) The truth about today's letter