Listening to clients is at the heart of providing financial services in a market-led approach. Financial service providers should always keep their eyes and ears open for what their clients are saying in terms of the design and delivery of the product.
Stuart Rutherford is the founder of SafeSave, a microfinance institution in Bangladesh and author of the books The Poor And Their Money and Portfolios Of The Poor. Rutherford talks about the importance of listening to clients, how best MFIs can learn from them, and his experience in conducting such research.
MFP 149. UPA in Guatemala - Credit Unions as World-Class Microfinance Providers. Part 3
MFP 148. UPA in Guatemala - Credit Unions as World-Class Microfinance Providers. Part 2
MFP 147. UPA in Guatemala - Credit Unions as World-Class Microfinance Providers. Part 1
MFP 146_Español. Alex Silva: Lecciones Aprendidas de Experiencias Fallidas. Tercera parte
MFP 146. Alex Silva: Failures in Microfinance - Lessons Learned. Part 3
MFP 145_Español. Alex Silva: Fracasos en Microfinanzas - Lecciones aprendidas. Segunda parte
MFP 145. Alex Silva: Failures in Microfinance - Lessons Learned. Part 2
MFP 144_Español. Alex Silva: Fracasos en Microfinanzas - Lecciones aprendidas. Primera parte
MFP 144. Alex Silva: Failures in Microfinance - Lessons Learned. Part 1
MFP 143. Insights from a Microfinance Pioneer - Pancho Otero Talks about BancoSol. Part 2
MFP 142. Insights from a Microfinance Pioneer - Pancho Otero Talks about BancoSol. Part 1
MFP 141. Kurt Koenigsfest: How to Become a Leader in Deposit Mobilization. BancoSol. Part 4
MFP 140. Kurt Koenigsfest: Latin America's First Commercial Microfinance Bank - BancoSol. Part 3
MFP 139. Jaime Zegarra: Latin America's First Commercial Microfinance Bank - BancoSol. Part 2
MFP 138. Jaime Zegarra: Latin America's First Commercial Microfinance Bank – BancoSol. Part 1
MFP 137. Roberto Zegada: An International Network Bank - the ProCredit Experience, Bolivia. Part 2
MFP 136. Roberto Zegada: An International Network Bank in Bolivia - the ProCredit Experience Part 1
MFP 135. Marcos Corrales: Microfinance in a Dynamic Market. Financiera CREAR, Peru. Part 2
MFP 134. Marcos Corrales: Microfinance in a Dynamic Market. Financiera CREAR, Peru. Part 1
MFP 133. Michael McCaffrey: Microfinance in Remote Island States. Part 2
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