"How do we get leadership or executive sponsorship initiatives that we want to tackle?"
This is an AMAZING QUESTION! And a Jeannie favorite. The key to this answer is leadership buy-in.
As a Customer Experience Leader, we know that investing in and executing customer experience is a winning strategy for business goals and objectives. But if company leadership isn't invested, all of our efforts can seem like they aren't working.
In this week's episode, Jeannie talks about actionable ways that you can speak to your business leaders about customer experience, tips for getting them to buy-in and ways you can help achieve your business goals at your company. Remember, we're all in this together!
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003: Experience Action Podcast - Customer Experience Training
New Podcast Introduction: Experience Action with Jeannie Walters
500: Bourbon Summit
499: The Present and Future of CX
498: Jay Baer, The Need for Speed
497: Looking Back on CX
496: Jeff Toister, The Guaranteed Experience
495: Common CX Mistakes
494: Jen Bailin, The Bright, Big Future of CX
493: Special Announcement
492: Zhecho Dobrev, The Value of Emotions
491: Answer to Abusive Customers: Shut Down Support?
490: Deon Nicholas, Human-Centered AI
489: Customer Health Score
488: Dr. Shirley Davis, Inclusive Leadership
487: Season Intro
486: Bourbon Summit, Season Finale
485: David Sakamoto, The Power of Transparency
484: Empathy and Leadership
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