Episode 286 - Understanding Trust in the Modern Agentic and Digital Economy, with Jenny Hadlow and Rory O’Neill, Checkout.com

2026-02-04

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Trust is fundamental to payments. Gaining and maintaining trust in the payments ecosystem has always been challenging, but it becomes increasingly difficult as the industry rapidly advances and innovates. How does our trust model evolve when we move from a world where consumers are always virtually or physically present to make a purchase to a new world where robots are doing their bidding? In this episode of Payments on Fire, Chris Uriarte welcomes Jenny Hadlow, Chief Operating Officer,...

Trust is fundamental to payments.

Gaining and maintaining trust in the payments ecosystem has always been challenging, but it becomes increasingly difficult as the industry rapidly advances and innovates. How does our trust model evolve when we move from a world where consumers are always virtually or physically present to make a purchase to a new world where robots are doing their bidding?

In this episode of Payments on Fire, Chris Uriarte welcomes Jenny Hadlow, Chief Operating Officer, and Rory O'Neill, Chief Marketing Officer, from Checkout.com to discuss the findings from their recent report "Trust in the Digital Economy 2025" and explore the interesting dimensions of trust that merchants, consumers, and service providers need to be aware of in today's ever changing digital economy.

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