Remarkable Results Radio Podcast
Leisure:Automotive
Recently, Matt and his wife, Danielle, embarked on a kitchen renovation journey. Danielle, like many customers, feared being taken advantage of during the process. These concerns may seem illogical to some, but the fear of not getting our money's worth is real and relatable.
While listening to Danielle's worries, Matt was reminded of the movie "My Fair Lady." The character is willing to pay a shilling to learn how to speak eloquently. While a shilling may be insignificant to some, it represents a significant portion of the character's financial worth. It's all about understanding what services or products mean to different individuals.
This extends to the automotive industry - empathy and understanding toward customers' financial situations is crucial. Clear communication and setting realistic expectations are key. As professionals, let's strive to not just under-promise and over-deliver, but align expectations with the actual outcome.
Show Notes
Thanks to our Partner, NAPA Autotech napaautotech.com
Email Matt: mattfanslowpodcast@gmail.com
Diagnosing the Aftermarket A - Z YouTube Channel HERE
Aftermarket Radio Network: https://aftermarketradionetwork.com/
The Impact of ‘Why’ in Learning and Diagnostics [RR 960]
You Can't Be the Best Person on Your Team [E167] - Chris Cotton Weekly Blitz
The Electric Revolution: Insights From Dave Giles [RR 959]
What Is/Was Going on with GME (Gamestop) Stock? [E120] - Business By The Numbers
Auto Allies: Forging an Independent Networking Group [THA 382]
Key Questions with Elijah McMillan [E136] - Diagnosing the Aftermarket A to Z
Should an Auto Repair Shop Use a Local Marketing Company or Marketers Who Specialize in Auto Repair Shops? [E102] - The Auto Repair Marketing Podcast
The Untapped Potential of Tire Sales [RR 958]
The Importance of Weekly Stakeholder Meetings for Auto Repair Shop Owners [E166] - Chris Cotton Weekly Blitz
The Importance of Safety and Compliance in Automotive Shops [RR 957]
Should I Pay My Spouse? Should We File Separate? [E119] - Business By The Numbers
15 Car Maintenance Rip-Offs Explained [THA 381]
Walker's Hierarchy of Marketing Needs [E101] - The Auto Repair Marketing Podcast
Zero Sum and Pro Wrestling [E135] - Diagnosing the Aftermarket A to Z
Are You Really Checking Batteries and Tires? AAA Knows You’re Not! [RR 956]
Dressing to Impress: Setting the Standard of Professionalism in Your Auto Repair Shop [E165] - Chris Cotton Weekly Blitz
Chilling Truths: The Impact of New Refrigerants in the Automotive Aftermarket [RR 955]
Housing Market, Paying Off Your House and Sky High Interest Rates [E118] - Business By The Numbers
Shop Owner Reacts to His 360 Review From His Team [THA 380]
A Meeting Of The Marketing Minds [E100] - The Auto Repair Marketing Podcast
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