S1E12 • Devansh Sharma • Digital Customer Feedback is key to identifying experience blindspots

Can you build a business on ads alone? Is it possible to out-market bad CX? Is there such a thing as driving too much consumer traffic to your website? This episode is all about the role of the marketing professional, how they contribute to building a better customer experience, and how to empower them with feedback. See omnystudio.com/listener for privacy information.