Today, on the ‘Park Leaders Show’, Phil Gaines returns to discuss new takes on the park visitor experience.
Per recent travels, Phil unpacks some lessons learned having toured local parks as a visitor. One principle he stresses is good leaders view the park experience through the eyes of the visitor. To facilitate a positive environment, a park ranger would best serve tourists working through their lens as opposed to a checklist. Likewise, the ranger would allow staff to contribute feedback on how systems can improve.
Additionally, Phil suggests a litmus test in the sense every park ranger should invite their families and friends to visit their parks. The goal, he says, is to mature perspective before revising processes and programs. If park rangers can learn through their loved ones, the takeaways are more likely to be applied to the customer’s advantage.
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Creating Experiences for Normal People
Volunteer Projects to Enhance Tourism
The Role of a Park Director
Leadership is a Choice
Finding the Return on Investment in Interpretation
Managing Protected Areas
Answering Questions About Being a Park Ranger
Document History
People Come First in Parks
The Impact of Local Conservation
Manage Like a Mother
The Future of Camping
Reviewing the 2023 State Park Director's Conference
Managing the Capacity Dilemma
Transforming Neglected Parks into Community Assets
Searching for Missing Hikers
The Role of an Assistant Park Manager
The Politics of Parks
Dealing with Park Visitors Who Misbehave
Conversations for Park Professionals
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