Episode 309: Former Royal Caribbean CEO Richard Fain

Richard Fain was the CEO of Royal Caribbean Group, the parent company of Royal Caribbean, Celebrity Cruises, and Silversea Cruises. Richard joins Adam to share his journey transforming Royal Caribbean from a small cruise operator into a market leader and his best lessons and advice. Richard and Adam discuss a wide range of topics: leadership, alignment, building winning teams and cultures, how to deliver an extraordinary customer experience, how to overcome and emerge stronger from a crisis, and more.