Improving Public Sector Customer Experience will focus on how agencies are delivering great customer service and memorable customer experiences. We will cover what is working, what is new and the associated challenges of improving customer experience across the public sector. Delivering great customer service along with seamless customer experiences is paramount. CX needs to be a shared responsibility across the agency with everyone involved in giving citizens the best experience across all touchpoints. Memorable CX and great customer service are intertwined. Although each are different concepts, they work hand in hand when it comes to building brand loyalty.
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Collaborative Work Management - with Doug Page and Irene Vieth
ServiceNow Federal Forum 2024: Seamless Innovation at Scale
Bringing Your Value Together
Episode Ten: Smart CT - keeping innovation flowing for continuous improvement
Creator Studio with Chris Haas
ServiceNow Federal Forum 2024: Building a Resilient Government with Secure Automation
Controlled Friction and AI - wtih Di Le and Hayley Mortin
Value Stream: It's All About the Process
Building a better together approach to ERP modernization
Overcoming roadblocks and rethinking opportunities in ERP modernization
Leverage small wins to drive big gains in ERP modernization
ServiceNow Federal Forum 2024: ServiceNow Keynote
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CreatorCon 2024 Recap with Chuck and Lauren
Cloud Cost Management with Abhi Roy - TechBytes
Here Comes CreatorCon with the Dev Advocates
Navigating the waters ahead of Gen AI
What's the vision for AI strategy execution?
Episode Nine: Mitie - turning operational efficiency into public benefit
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