In this episode of the Park Leaders Show, Phil Gaines, retired Director of South Carolina State Parks, returns to discuss the funnier side of visitor reviews.
While some low-star reviews are unwarranted, as Jody and Phil explain, they can also provide a unique perspective. Sometimes, a new visitor question or a trite online review can reflect ignorance, even humor; however, the key is considering the context.
For instance, when a tourist says an outrageous comment, rather than write it off, appraise their viewpoint, take it for what it is, and focus on offering a quality experience. In this way, you can accurately process the feedback regardless of presentation.
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Creating Experiences for Normal People
Volunteer Projects to Enhance Tourism
The Role of a Park Director
Leadership is a Choice
Finding the Return on Investment in Interpretation
Managing Protected Areas
Answering Questions About Being a Park Ranger
Document History
People Come First in Parks
The Impact of Local Conservation
Manage Like a Mother
The Future of Camping
Reviewing the 2023 State Park Director's Conference
Managing the Capacity Dilemma
Transforming Neglected Parks into Community Assets
Searching for Missing Hikers
The Role of an Assistant Park Manager
The Politics of Parks
Dealing with Park Visitors Who Misbehave
Conversations for Park Professionals
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