299: Ryan Coon – Delivering Top-Tier Customer Experience for Renters

Ryan Coon’s company was facing a major decision in choosing which part of their market they wanted to focus on. There was a great divide between them, and it was a great challenge to try and fix it. In order to resolve this situation, Ryan Coon got over the hump by talking to the customers and getting feedback from them and simply using that feedback to drive the company forward.