Beautiful chaos, done right: Rosa’s Thai highlights

Pressed for time? Here’s the condensed version.

In this episode's highlights, Jonny Bramwell, Regional Head of Operations at Rosa’s Thai, breaks down what operational excellence really looks like when you’re scaling fast - without losing heart, culture, or energy.

From rolling out Rosa’s Done Right across 46 locations to redefining success beyond the P&L, Jonny shares how clarity, language, and people-first leadership drive results.

You’ll hear:

>> Why giving GMs “the gift of time” changes everything

>> How Rosa’s Done Right created shared language across the business

>> Why peer-led coaching beats top-down audits

>> How guest sentiment and team retention outperform traditional metrics

>> What “beautiful chaos” means and why it’s core to the Rosa’s experience

Hosted by Conor Sheridan, CEO of Nory.

Connect with Jonny Bramwell on LinkedIn. 

Listen to the full episode on Apple, Spotify & YouTube.