NiCE’s CFO Beth Gaspich on AI, Acquisitions and the Future of Customer Experience

On this episode of After Earnings, Ann sits down with Beth Gaspich, the Chief Financial Officer of NiCE - a decades-old enterprise software company looking to transform itself into an AI-driven customer experience platform.
They discuss how NiCE aims to redefine contact centers through automation and conversational AI, NiCE's nearly $1 billion acquisition of Cognigy, and the company’s approach to fraud detection and deepfake prevention.
00:00 — Beth Gaspich joins
02:00 — The history of NiCE
05:00 — AI and automation in contact centers
06:00 — Deepfake detection and data privacy
10:00 — Market perception vs. fundamentals
11:30 — Inside NiCE’s nearly $1 B Cognigy acquisition
13:00 — Balancing profitability and growth
15:20 — Acquisition and capital allocation strategy
18:00 — How NiCE evaluates AI tuck-ins
19:00 — Beth’s career and leadership path
22:00 — How a CFO keeps up with AI
23:40 — The next generation of finance talent
$NICE

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