What are the AI compliance trends leaders can’t ignore in 2026? (feat. Jeff Brown and Natália Fritzen)

On this episode, we explore why customer experience (CX) leaders need to be aware of developments in AI compliance in 2026 — and why a “light touch” approach puts your CX at risk.

The era of voluntary AI oversight is over. Binding regulations are now enforceable globally. AI-powered fraud is accelerating. And for CX leaders, compliance directly impacts customer trust, and therefore your bottom line.

Our expert guests cut through the complexity, revealing how to navigate fragmented global regulations, what you can do as a CX leader to prepare your organization and why the competitive edge in AI is shifting from who launches first to who launches responsibly.

Listen for the compelling insights of Jeff Brown, general counsel, global privacy officer at TELUS Digital, and Natália Fritzen, head of AI compliance at Sumsub.

Visit our website to learn more about TELUS Digital.

Show notes

• Benchmark your fraud prevention and compliance program with TELUS Digital’s financial crime and compliance maturity assessment
• Explore the data behind the fraud trends discussed in this episode with Sumsub’s Identity Fraud Report 2025-2026