Discover the shocking truth behind employee care and retention in the hospitality industry as Michael Lennox shares his revolutionary approach. But when faced with the mounting pressure of high turnover rates, will his methods withstand the test or crumble under unfulfilled expectations?"When in doubt, do right by your team and that'll take you where you need to get to." - Michael LennoxIn this episode, you will be able to:Decode the landscape of the evolving restaurant industry during the current...
Discover the shocking truth behind employee care and retention in the hospitality industry as Michael Lennox shares his revolutionary approach.
But when faced with the mounting pressure of high turnover rates, will his methods withstand the test or crumble under unfulfilled expectations?
"When in doubt, do right by your team and that'll take you where you need to get to." - Michael Lennox
In this episode, you will be able to:
- Decode the landscape of the evolving restaurant industry during the current boom.
- Understand the profound impact of aligning passion with a hospitality career.
- Grasp the transformative power of open-air spaces in shaping restaurant atmospheres.
- Uncover the survival tactics and modifications instigated by restaurants during the COVID-19 crisis.
- Fathom the direct correlation between employee welfare and success in the hospitality ecosystem.
My special guest is Michael Lennox, President of Electric Hospitality.
Meet Michael Lennox, an individual whose drive to actualize his imaginative concepts led him to abandon a professional law career, harness his passion for food, and turn it into acclaimed restaurants under the Electric Hospitality banner.
His locations, such as Ladybird and Muchacho, embody his love for originality and outdoor enjoyment. Michael is passionately committed to finding innovative alternatives to the industry's recurrent obstacles.
His conviction that listening to the 'silent language of the space' can shed light on crafting unique, inviting spaces is a refreshing approach for restaurant owners and managers.
Through his own experience, he exemplifies Turning the Table's essence and offers invaluable insights related to employee retention and improving the hospitality industry.
To learn more about this episode, click here.
The key moments in this episode are:
00:00:00 - The Current State of the Hospitality Industry,
00:02:48 - Introduction to Electric Hospitality,
00:09:43 - Transition from Law to Hospitality,
00:13:16 - Vision and Creativity in Space Transformation,
00:13:40 - Listening to the Space,
00:15:36 - The Need for Change in the Restaurant Industry,
00:19:06 - Going Above and Beyond to Support the Industry,
00:23:12 - Shifting Focus to Workforce Development,
00:26:46 - Compensation and Benefits at Electric Hospitality,
00:29:14 - Setting a New Standard in the Industry,
00:31:59 - Taking Care of Your Team,
00:33:31 - Investing in Skills and Career Development,
00:34:23 - Listening to Employee Feedback,
00:35:14 - The Importance of Growth,
00:35:48 - Fostering Creativity and Core Values,
Turning the Table is the most progressive podcast for today's food and beverage industry featuring staff-centric operating solutions for restaurants in the #newhospitalityculture.
Join Jim Taylor of Benchmark Sixty and Adam Lamb as they "turn the tables" on the prevailing operating assumptions of the restaurant business in favor of innovative solutions to our industry's most persistent challenges.
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Support for The Hospitality Industry:
Chowco.org
I Got Your Back
The Burnt Chef Project
Chef Life Coaching
This show is sponsored by: Evocalize
Tomas Stephensen at Podlike co-produced this episode.
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